Customer Success Manager, Pro
New
R
ReacherCreator marketing
Remote (China)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in customer success, account management, or a client-facing role
- Required Skills
- Customer SuccessAccount ManagementClient relationship management
Requirements
- Have 3+ years of experience in customer success, account management, or a client-facing role.
- Have hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools.
- Agency background is preferred.
- Be able to build rapport quickly and maintain trust with clients.
- Be comfortable managing clients.
- Be highly organized, with follow-through and accountability.
- Be comfortable working in a fast-paced startup environment.
Responsibilities
- Onboard new subscribers, helping accounts reach first value and running a structured sequence over the first 60 days.
- Manage a portfolio of brand and agency accounts through regular check-ins and walkthroughs to drive adoption and expansion.
- Monitor account health, address churn signals, and conduct win-back and retention outreach for at-risk accounts.
- Recover failed payments and follow up on billing to protect MRR.
- Interpret usage and subscription data to prioritize account work and report on book health.
- Capture customer feedback and feature requests, translate them into product asks, and track them through resolution.
- Support Reacher Plus clients where managed service and software overlap.
- Maintain current account context, notes, and next steps.
- Join sales demo calls as the platform expert when needed.
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