Customer Success Manager

New

PlanetGeospatial imagery

This is a full-time, remote position based in the Asia-Pacific region.Full-TimeMiddle

SalaryThis role is eligible for commission.

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Job Details

Languages: Excellent verbal and written communication skills in English; working proficiency in Japanese is a plus.
Experience: 4+ years of relevant work experience
Required Skills: Customer Success

Have 4+ years of relevant work experience.
Have a bachelor’s degree in a relevant field.
Have good working knowledge of geospatial technologies, GIS, or remote sensing.
Be able to manipulate geometries, convert file types, and perform basic operations in a GIS environment.
Have experience working with GIS applications such as QGIS, ESRI, or GEE.
Have experience working with customers in the Asia-Pacific region.
Have excellent verbal and written communication skills in English.
Be able to communicate and coordinate with international customers and the sales team.
Bring creative problem-solving skills and a proactive work style.
Be able to multitask, prioritize job requirements, and adapt to change.
Working proficiency in Japanese is a plus for communication with local partners and customers in Japan.
Working knowledge of Salesforce (SFDC) and sales negotiation skills are a plus.

Help customers adopt Planet’s products and realize their value.
Provide low-touch onboarding and training.
Deliver support and timely solutions under Planet’s low-touch model.
Communicate with clients throughout the contract lifecycle and escalate important issues when needed.
Work with Finance, Product, Sales, and other teams.
Set expectations for clients and partners and direct them to appropriate resources.
Initiate negotiations and execute timely contract renewals and expansions.
Identify opportunities to upsell or expand use of products and services.

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