- Onboard new subscribers, helping accounts reach first value and running a structured sequence over the first 60 days.
- Manage a portfolio of brand and agency accounts through regular check-ins and walkthroughs to drive adoption and expansion.
- Monitor account health, address churn signals, and conduct win-back and retention outreach for at-risk accounts.
- Recover failed payments and follow up on billing to protect MRR.
- Interpret usage and subscription data to prioritize account work and report on book health.
- Capture customer feedback and feature requests, translate them into product asks, and track them through resolution.
- Support Reacher Plus clients where managed service and software overlap.
- Maintain current account context, notes, and next steps.
- Join sales demo calls as the platform expert when needed.
Account ManagementClient relationship managementCustomer Success