Customer Experience Specialist
New
S
SortlyInventory management SaaS
United States, EST business hours, Monday through WednesdayContractJunior
Salary30 - 40 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years of email-based customer support experience
- Required Skills
- HubSpot
Requirements
- Have 2 years of email-based customer support experience.
- Ideally have experience supporting a SaaS product.
- Communicate clearly and warmly in writing.
- Demonstrate strong follow-through.
- Be comfortable working independently.
- HubSpot or similar help desk experience is a bonus.
- Mobile app troubleshooting experience is a bonus.
- Experience using AI tools in support is a bonus.
- Work approximately 20 hours per week, Monday through Wednesday during EST business hours.
- Engage as a 1099 independent contractor through July 2027.
Responsibilities
- Resolve customer tickets by email with accuracy, empathy, and timely responses.
- Handle account, product, and technical tickets in HubSpot.
- Escalate bugs with complete details.
- Route feature requests to the right team.
- Manage account handoffs with complete details.
- Flag outdated Help Center articles.
- Occasionally join customer screenshares or calls to troubleshoot.
View Full Description & ApplyYou'll be redirected to the employer's site
