Learning Solutions Specialist - Knowledge Management & Communications Specialist
New
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TopDog LawPersonal injury law
United StatesFull-TimeJunior
SalaryBase Salary: $58,400 and $76,600, commensurate with experience; Eligible for performance-based bonus
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Job Details
- Experience
- 2+ years of experience in knowledge management, technical writing, learning documentation, internal communications, or process documentation
- Required Skills
- Change Management
Requirements
- Bachelor’s degree in Communication, Human Resources, Marketing, Education, Training & Development, Knowledge Management, Organizational Development, or a related field.
- 2+ years of experience in knowledge management, technical writing, learning documentation, internal communications, or process documentation.
- Experience creating job aids, SOPs, process maps, FAQs, or operational documentation.
- Exceptional written communication and editing skills.
- Strong organizational and information-architecture skills.
- Proven experience with Learning Management Systems and Knowledge Base platforms.
- Ability to translate complex policies into clear, actionable content.
- Strong attention to detail, accuracy, and compliance.
- Ability to manage multiple requests, prioritize effectively, and meet deadlines.
- Familiarity with change management and documentation governance.
- Preferred: experience with Salesforce Knowledge Management, Confluence, Jira, Google Suite, Smartsheet, Google Sites, or similar tools.
Responsibilities
- Build, structure, and maintain the organization’s central Knowledge Center.
- Establish information architecture, taxonomy, and organization-wide standards.
- Own governance, version control, and audit readiness for documents.
- Update process documents when policies or procedures change.
- Translate policies, operational changes, and workflows into learning assets.
- Develop and maintain job aids, how-to guides, FAQs, process maps, and Pack Guides.
- Communicate changes, updates, and new resources to impacted teams.
- Serve as the intake point for content change requests, fixes, and documentation needs.
- Triage requests and resolve minor updates or escalate them to L&D, Instructional Design, or Operations.
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