Senior Process Optimization Specialist, iQueue for Infusion Centers
New
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LeanTaaSHealthcare operations
Remote; we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WVFull-TimeSenior
Salary$95,000 - $130,000 a year
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Job Details
- Experience
- 7+ years’ experience with a proven track record of operational excellence; 5+ years’ experience in a client- or customer-facing role.
- Required Skills
- Project ManagementCross-functional Team LeadershipChange ManagementCustomer Success
Requirements
- Bring 7+ years of experience with a proven track record in operational excellence, analytical rigor, process optimization, strategic planning, and cross-functional leadership.
- Have 5+ years of experience in a client- or customer-facing role, such as management consulting, project management, customer success, implementation, engineering, or process improvement.
- Hold a bachelor’s degree, or have equivalent years of related experience, in industrial/systems engineering, another engineering discipline, mathematics/statistics, or a related quantitative field.
- An advanced degree is strongly preferred.
- Bring Lean expertise.
- Demonstrate project management, strategic thinking, and organizational agility.
- Have analytical, communication, and relationship-building skills, including root cause analysis and workflow mapping.
- Be able to influence change in complex organizations using data, problem solving, and change management strategies.
- Demonstrate success engaging with and presenting to executive leadership.
- Be willing to travel up to 50%.
- Healthcare operations or clinical environment experience is strongly preferred.
- PMP or Lean certification, and experience with healthcare, enterprise software, or data and analytics products, are bonuses.
Responsibilities
- Partner with infusion center customers and ancillary departments, including lab, pharmacy, and radiology, to analyze clinical workflows and implement Lean-based practices with the iQueue platform.
- Build and maintain relationships with customer stakeholders and executive leadership across organizational levels.
- Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses, establish remediation plans, and track efficiency metrics.
- Design operational playbooks, tools, and training programs that define best practices and measures of success.
- Lead change management initiatives and communicate project progress, risks, and mitigation strategies to stakeholders.
- Collaborate with Product, Customer Success, Engineering, Sales, and Marketing to drive adoption and optimize infusion center operations.
- Refine internal and customer-facing workflows to improve scalability and effectiveness.
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