Director, Account Management
New
F
Funnel Leasing Inc.PropTech SaaS
Work from anywhere in the U.S.Full-TimeDirector
Salary$100,000 - $125,000 per year. In addition to base salary, this role is also eligible for variable compensation.
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Job Details
- Experience
- Minimum of 2-4 years of Account Management, customer success, or expansion-focused sales experience in the SaaS, software, or technology sector.
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
- 2-4 years of Account Management, customer success, or expansion-focused sales experience in SaaS, software, or technology.
- Demonstrated success driving account expansion, managing renewals, and growing ARR within a customer portfolio.
- Ability to build relationships with C-suite and operational stakeholders, navigate complex organizations, and influence business decisions.
- Strong communication and presentation skills, including leading executive meetings and quarterly business reviews.
- Proficiency with CRM systems; Salesforce is preferred.
- Experience with sales analytics and business intelligence tools, and data-driven decision-making.
- Experience in multifamily, real estate, property management, or PropTech is highly preferred.
- Familiarity with MEDDIC, Sandler, Challenger Sale, or similar sales methodologies is a plus.
- Able to travel 20-30% for in-person QBRs, customer visits, and industry events.
Responsibilities
- Own the commercial and relationship dynamics for a portfolio of 15-25 existing multifamily customers from implementation through renewal and expansion.
- Develop account plans covering customer business drivers, expansion opportunities, competitive threats, and renewal risks.
- Lead quarterly business reviews with customer executives and stakeholders, presenting outcomes, usage analytics, ROI impact, and strategic recommendations.
- Partner with Technical Success Managers on technical deep-dives, product demonstrations, implementation timelines, and customer success initiatives.
- Identify expansion opportunities through customer discovery and present relevant upsell and cross-sell options.
- Manage renewal cycles, including forecasting, contract negotiation, risk mitigation, and executive engagement.
- Monitor customer health, product adoption, support tickets, and satisfaction to identify at-risk accounts and support retention.
- Maintain Salesforce account plans, opportunities, stakeholder maps, health scores, and expansion forecasts.
- Collaborate with Implementation and Support teams on onboarding, time-to-value, and customer issue resolution.
- Represent Funnel Leasing at customer advisory boards, industry events, and user groups; travel 20-30% for in-person QBRs, customer visits, and events.
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