Technical Account Manager

New

RithumE-commerce technology

United States - RemoteFull-TimeMiddle

SalaryThe expected base pay range is: $60,000-$100,000 per year. The expected discretionary bonus is 10% of the annual base salary.

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Job Details

Experience: 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer; 3+ years of relevant experience preferred.
Required Skills: SalesforceJiraMicrosoft Excel

Have 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer.
Bring experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Understand channel requirements, data mapping, feed architecture, and related technical concepts.
Be able to manage technical projects independently and coordinate across technical and non-technical stakeholders.
Be proficient with Excel and have experience with Salesforce, JIRA, or similar workflow and project-tracking tools.
Have experience using AI-enabled tools, such as Microsoft Copilot, to improve productivity, analysis, problem-solving, or documentation.
Have analytical and problem-solving skills, including root cause analysis and issue resolution.
Have strong verbal and written communication skills.
Be willing to travel up to 10%.
Preferred: Bachelor’s degree in business, engineering, computer science, or a related field.
Preferred: 3+ years of relevant experience in technical account management, solutions engineering, implementation, or a related discipline.
Preferred: Experience with e-commerce, retail technology, marketplaces, or product data platforms, and familiarity with SaaS deployment models and scalable system design.

Serve as the technical point of contact for assigned clients and manage day-to-day activities.
Develop and execute channel implementation plans aligned with client objectives and platform capabilities.
Provide technical guidance to help clients adopt Rithum solutions and use the platform.
Build relationships with client technical and business stakeholders and translate technical concepts for varied audiences.
Execute platform optimization strategies, including repricing, promotional planning, and algorithmic optimization.
Review platform performance, adoption, and operational efficiency for improvement opportunities.
Troubleshoot technical issues, perform root cause analysis, and coordinate resolution with internal teams.
Support feature adoption, technical roadmap discussions, and client feedback loops.
Use AI-enabled tools and automation for analysis, troubleshooting, documentation, research, and routine workflows.
Maintain CRM case records and participate in team meetings, sharing account context, escalations, and blockers.

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