Technical Account Manager
New
R
RithumE-commerce technology
United States - RemoteFull-TimeMiddle
SalaryThe expected base pay range is: $60,000-$100,000 per year. The expected discretionary bonus is 10% of the annual base salary.
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Job Details
- Experience
- 2+ years of experience; 3+ years of relevant experience preferred.
- Required Skills
- SalesforceJiraMicrosoft Excel
Requirements
- Have 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer.
- Bring experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Understand channel requirements, data mapping, feed architecture, and related technical concepts.
- Be able to independently manage technical projects and coordinate work across technical and non-technical stakeholders.
- Have strong proficiency using Excel and experience with Salesforce, JIRA, or similar workflow and project-tracking tools.
- Demonstrate experience using AI-enabled tools, such as Microsoft Copilot, to improve productivity, analysis, problem-solving, or documentation.
- Have analytical and problem-solving skills, including root cause analysis and issue resolution.
- Have strong verbal and written communication skills.
- Have experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, or workflow optimization.
- A bachelor’s degree in business, engineering, computer science, or a related field is preferred.
- 3+ years of relevant experience in technical account management, solutions engineering, implementation, or a related discipline is preferred.
- Experience with e-commerce, retail technology, marketplaces, or product data platforms is preferred.
- Familiarity with SaaS deployment models and scalable system design is preferred.
Responsibilities
- Serve as the technical point of contact for assigned clients and manage day-to-day activities through cross-functional collaboration.
- Develop and execute channel implementation plans aligned with client objectives, channel requirements, and platform capabilities.
- Provide technical guidance to help clients adopt Rithum solutions and address challenges.
- Execute platform optimization strategies, including repricing, promotional planning, and algorithmic optimization.
- Review platform performance, adoption, and operational efficiency to identify improvement opportunities.
- Troubleshoot technical issues, perform root cause analysis, and coordinate resolutions with Product, Engineering, and Client Success teams.
- Support feature adoption, technical roadmap discussions, and client feedback loops.
- Use AI-enabled tools, automation, and repeatable processes to improve analysis, troubleshooting, documentation, and workflows.
- Maintain CRM case records and participate in team meetings, sharing account context, escalations, and blockers.
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