- Lead, hire, develop, and coach Strategic Account Directors and Account Managers.
- Own account management strategy, coverage models, goals, planning standards, and operating cadence.
- Own retention, renewal, and expansion targets across the client portfolio and lead major negotiations.
- Build executive relationships with key clients and act as player-coach on select complex accounts.
- Forecast portfolio revenue and pipeline monthly in HubSpot and report performance, risks, and opportunities.
- Lead cross-functional mitigation plans for complex client issues and coordinate program delivery with internal teams.
- Bring client feedback into product and commercial roadmaps.
- Develop partner strategy, define partner priorities, and build and manage the partner pipeline.
- Structure partner deals, build joint go-to-market plans, and manage partner performance.
Artificial IntelligenceCross-functional Team LeadershipAccount Management+1 more