Senior Director, Account Management & Partner Strategy
New
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EverlywellDigital health
Listing location: United States; Workplace type: Remote; Structured job location: United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of account management, client partnership, partnerships, or commercial leadership experience in the healthcare industry; 5+ years of people leadership
- Required Skills
- Artificial IntelligenceCross-functional Team LeadershipHubSpotAccount Management
Requirements
- 10+ years of account management, client partnership, partnerships, or commercial leadership experience in the healthcare industry.
- 5+ years of people leadership, including building and developing client-facing teams.
- Experience working with health plans.
- Track record of owning and growing a multi-million-dollar enterprise portfolio, including retention, renewals, and expansion.
- Experience building or managing strategic partnerships in digital health or the broader healthcare ecosystem.
- Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations.
- Bachelor's degree required; a business- or science-related field is preferred.
- Strong commercial acumen, including contract, pricing, and negotiation experience.
- Ability to lead cross-functional teams and use data to guide planning and execution.
- Ability to leverage and use AI with fluency and understanding.
- HubSpot familiarity is a plus.
- Experience with health plan quality programs, at-home diagnostics, or population health is a plus.
Responsibilities
- Lead, hire, develop, and coach Strategic Account Directors and Account Managers.
- Own account management strategy, coverage models, goals, planning standards, and operating cadence.
- Own retention, renewal, and expansion targets across the client portfolio and lead major negotiations.
- Build executive relationships with key clients and act as player-coach on select complex accounts.
- Forecast portfolio revenue and pipeline monthly in HubSpot and report performance, risks, and opportunities.
- Lead cross-functional mitigation plans for complex client issues and coordinate program delivery with internal teams.
- Bring client feedback into product and commercial roadmaps.
- Develop partner strategy, define partner priorities, and build and manage the partner pipeline.
- Structure partner deals, build joint go-to-market plans, and manage partner performance.
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