Associate QA Consultant, Amazon Connect / Contact Center QA

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Remote - India (Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune Only)Full-TimeJunior

Salary not disclosed

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Job Details

Experience: 1–2 years of QA experience or a minimum of 6 months of paid QA internship experience.
Required Skills: AWSAPI testingRegression testingPostman

Have 1–2 years of QA/testing experience or at least 6 months of paid QA internship experience.
Understand software testing fundamentals, including functional, regression, integration, and end-to-end testing.
Have a basic understanding of test case creation, test execution, defect management, and QA processes.
Have basic API knowledge and hands-on exposure to Postman or similar tools.
Have a basic understanding of cloud concepts, preferably AWS.
Be able to understand business requirements and translate them into test scenarios.
Demonstrate analytical and problem-solving skills.
Have communication and documentation skills.
Be willing to learn Amazon Connect, contact center, Salesforce, AWS, and AI-based technologies.

Support testing of Amazon Connect contact flows, queues, routing, and agent workflows.
Execute functional testing of IVR and self-service journeys, including DTMF, speech/ASR, authentication, transfers, callbacks, and error or timeout scenarios.
Test AWS services used in Amazon Connect solutions, including Lambda, DynamoDB, S3, Lex, and CloudWatch.
Use Postman or similar tools to test APIs, requests and responses, data mapping, error handling, and system integrations.
Support testing of Amazon Connect integrations with Salesforce Service Cloud Voice, including agent workflows, CTI, screen pops, Voice Call records, and Omni-Channel functionality.
Test Amazon Connect Chat and other omnichannel customer journeys.
Create and execute test scenarios and cases from requirements, user stories, and process flows; prepare and manage test data.
Log, track, and retest defects using tools such as Jira, and participate in defect triage with development and project teams.
Support SIT, regression, UAT, release readiness, IVR or voice automation, and basic performance and load testing.

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