Senior QA Engineer – ServiceNow
New
J
JobgetherEnterprise software
Based in India, 2:00 PM to 11:00 PM ISTFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Excellent verbal and written English communication skills
- Experience
- At least 5 years of professional experience in software quality assurance, quality engineering, or enterprise application testing; minimum 3 years of hands-on experience testing ServiceNow implementations, configurations, and platform capabilities.
- Required Skills
- JiraRegression testingCI/CDRESTful APIsConfluenceServiceNowGitHub
Requirements
- At least 5 years of professional experience in software quality assurance, quality engineering, or enterprise application testing.
- At least 3 years of hands-on experience testing ServiceNow implementations, configurations, and platform capabilities.
- Strong understanding of functional, regression, integration, system, end-to-end, and user acceptance testing.
- Practical experience creating, maintaining, and executing automated test suites with ServiceNow Automated Test Framework (ATF).
- Experience testing ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping, or related applications.
- Hands-on experience validating integrations through REST APIs, IntegrationHub, web services, and external platforms.
- Familiarity with Jira, Confluence, GitHub, or similar tools for Agile delivery, defect tracking, source control, and release management.
- Understanding of CI/CD pipelines, automated testing practices, and DevOps methodologies.
- Knowledge of the ServiceNow application development lifecycle, including source control integration, update sets, deployment processes, and release management.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL Foundation v3 or ITIL 4 certification.
- Experience testing ServiceNow AI capabilities, including Now Assist and Control Tower, is highly desirable.
Responsibilities
- Define, develop, and execute testing strategies for ServiceNow implementations, enhancements, integrations, upgrades, and releases.
- Create and maintain test plans, test cases, test scripts, test data, and quality documentation.
- Design, implement, and maintain automated test suites using ServiceNow Automated Test Framework (ATF).
- Establish testing standards, automation best practices, and quality gates across ServiceNow development teams.
- Validate ServiceNow modules and capabilities, including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping.
- Test integrations between ServiceNow and external systems using REST APIs, IntegrationHub, web services, middleware, and third-party applications.
- Integrate automated testing into GitHub-based workflows, source control processes, and CI/CD pipelines.
- Identify, document, prioritize, and manage defects through resolution, and work with engineering teams on root-cause investigations.
- Support release readiness assessments and validate upgrades, patches, releases, and configuration changes.
- Develop quality metrics, dashboards, and reports, and contribute to testing ServiceNow AI capabilities including Now Assist and Control Tower.
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