Senior Implementation Manager (Salesforce & CRM)
New
E
ecoATMDevice recommerce
Remote, USAFull-TimeManager
Salary$135-$175k + Bonus Potential
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Job Details
- Experience
- 7+ years of experience in CRM implementation and project management, with a strong focus on Salesforce
- Required Skills
- Project ManagementAgileETLSalesforceSCRUMData modeling
Requirements
- Have 7+ years of experience in CRM implementation and project management, with a strong focus on Salesforce.
- Have a proven track record leading end-to-end Salesforce implementations in a complex, fast-paced environment.
- Hold a Salesforce Administrator certification.
- Bring a deep understanding of Salesforce configuration, data modeling, and integration patterns.
- Have experience managing cross-functional projects with multiple stakeholders and competing priorities.
- Demonstrate analytical and problem-solving skills, including translating business needs into technical requirements.
- Have communication and facilitation skills and be comfortable presenting to executive audiences.
- Sales Cloud Consultant, Service Cloud Consultant, or Platform App Builder certifications are strongly preferred.
- Experience with data migration, ETL tools, and CRM integrations such as MuleSoft or Boomi is preferred.
- PMP, PMI-ACP, or equivalent project management certification is preferred.
- Experience in retail tech, kiosk operations, consumer electronics, or a high-growth or PE-backed company environment is preferred.
Responsibilities
- Lead full-lifecycle Salesforce implementations, from requirements gathering and solution design through configuration, testing, and go-live support.
- Configure and optimize Salesforce objects, workflows, validation rules, page layouts, reports, and dashboards.
- Partner with Salesforce admins and developers on scalable technical solutions, and coordinate sandbox environments, release planning, and deployments.
- Evaluate and implement AppExchange solutions and third-party integrations.
- Drive the enterprise CRM strategy and roadmap, and oversee CRM migrations, consolidations, and enhancements.
- Develop CRM governance frameworks covering data standards, access controls, and documentation.
- Lead project planning and delivery for complex, multi-stakeholder implementation initiatives using appropriate project management methodologies.
- Maintain project plans, risk registers, and status reports; manage issues and escalations.
- Facilitate requirements workshops, design sessions, and UAT cycles with stakeholders across Sales, Marketing, Operations, and Customer Experience.
- Manage external implementation partners, system integrators, and vendors, and drive change management and training programs.
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