- Lead several concurrent Salesforce implementation projects from kickoff through go-live and hypercare.
- Build and own project plans, schedules, estimates, and budgets, and resolve conflicts.
- Serve as the primary client contact, run status meetings, and set expectations.
- Document, approve, and track change requests, and communicate their impact on timelines and budgets.
- Coordinate consultants, architects, developers, and client teams.
- Track and report scope, schedule, quality, and cost; log risks and escalate them appropriately.
- Maintain project information in PSA and internal systems.
- Refine delivery processes and project management standards, and mentor newer project managers and coordinators.
Project ManagementSalesforceClient relationship management+1 more