Solution Consultant Director, Partner Channel
New
O
OmiliaConversational AI, CCaaS
United States. CanadaFull-TimeDirector
Salary not disclosed
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Job Details
- Languages
- Fluency in English (written and verbal) at a professional level appropriate for international enterprise sales.
- Required Skills
- RESTful APIs
Requirements
- Demonstrable experience leading pre-sales within enterprise SaaS or conversational AI/CCaaS.
- Direct experience managing and developing Solutions Consultant or Pre-Sales Engineer teams.
- Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies.
- Ability to lead and close complex, high-value enterprise deals across multiple stakeholder levels.
- Strong commercial understanding of enterprise SaaS sales cycles, procurement, deal structuring, and technical positioning.
- Experience designing and reviewing solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems.
- Experience building high-performing pre-sales teams and reusable pre-sales assets and enablement programmes.
- Ability to lead strategic workshops, C-suite presentations, and internal stakeholder alignment.
- Professional fluency in written and spoken English.
- Willingness and ability to travel internationally as required.
- Nice to have: experience with AWS Connect, Genesys Cloud, NICE CXone, or RingCentral.
- Nice to have: computational linguistics, NLU model design, or dialogue management experience.
Responsibilities
- Lead, coach, and develop Solution Consultants and Demo Engineers, setting performance expectations and conducting regular 1:1s.
- Recruit and onboard Solution Consultant and Demo Engineer talent in line with regional headcount plans.
- Lead discovery workshops, solution design reviews, and executive presentations for strategically significant opportunities.
- Review and approve demos, solution architectures, Scopes of Work, effort estimates, and RFP responses for major accounts.
- Collaborate with Sales leaders and Account Executives to set pre-sales strategy, prioritize pipeline coverage, and allocate resources.
- Build reusable demo environments, solution templates, objection frameworks, and technical battle cards.
- Resolve technical blockers, complex integration requirements, and commercially sensitive scope questions.
- Coordinate with Product and Delivery to turn field intelligence into roadmap input and ensure pre-sales commitments are achievable.
- Improve pre-sales forecasting, processes, tooling, and team capability.
- Represent Omilia at senior customer forums, industry events, and partner engagements.
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