Assistant to the Director of Customer Success
New
W
Wing AssistantCustomer success
Listing location: Manila, Philippines; Workplace type: RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Good written and verbal English communication skills.
- Required Skills
- Google SheetsGoogle Workspace
Requirements
- Previous experience as a Virtual Assistant, Administrative Assistant, or in a similar support role is preferred.
- Good written and verbal English communication skills.
- Ability to understand instructions, ask relevant questions, and apply feedback.
- Strong organization, attention to detail, and reliable follow through.
- Working knowledge of Google Workspace, particularly Gmail, Calendar, Docs, and Sheets.
- Comfortable using Discord and learning internal systems.
- Able to handle confidential employee, client, and company information with discretion.
- Willing to work a schedule aligned with the CS Director and the department’s needs.
Responsibilities
- Assist with scheduling, meeting arrangements, reminders, document preparation, and other administrative needs.
- Maintain a tracker of assignments, deadlines, and pending items; follow up with team members and keep the Director informed of progress and delays.
- Coordinate requests, updates, and deliverables across the teams under the Director of Customer Success.
- Relay instructions accurately and confirm action items reach the right people.
- Prepare meeting materials, take notes, record action items and owners, and follow up on agreed deadlines.
- Collect team updates, consolidate information into established reporting formats, and check submissions for completeness.
- Keep files, trackers, contact lists, and department documents organized and up to date.
- Draft routine messages, reminders, and announcements for review, and flag requests or concerns requiring the Director's attention.
- Assist with special projects and other administrative or coordination tasks related to the Director's responsibilities.
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