Manager, Forward Deployed Services
New
D
DOSSOperations software
We are open to hiring across the USFull-TimeManager
Salary180,000 - 260,000 USD per year
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Job Details
- Experience
- 8+ years of experience
- Required Skills
- SQLPeople Management
Requirements
- Have 8+ years of experience in engineering, consulting, finance, operations, product operations, or technical program management.
- Have people-management experience with direct reports.
- Strongly preferred: experience managing a team through an ERP implementation, including scoping, configuration, data migration, and go-live.
- Alternatively, have led implementations of other complex B2B software or run professional services delivery teams.
- Be able to understand interconnected people, process, and technology systems and teach others to do the same.
- Demonstrate a hands-on player-coach approach to leading and delivering work.
- Have experience thriving in high-pressure environments such as startups, consulting, or finance.
- Be able to reason through complex engineering and logic problems and break them down for a team.
- Be able to synthesize information and make decisions under ambiguity.
- SQL experience is a plus, but not required.
Responsibilities
- Lead a team of Forward Deployed Product Managers across upper mid-market and enterprise clients, accountable for team output, client outcomes, and individual development.
- Work hands-on across discovery, design, implementation, and go-live throughout the post-sales lifecycle.
- Own complex client relationships and lead cross-functional deep dives to map business processes and workflows.
- Contribute to product capabilities that support the company's upper mid-market and enterprise growth.
- Establish and improve team practices and processes.
- Translate process flows into product design and configuration on the DOSS platform.
- Partner with technical teams on integrations and data migrations.
- Lead UAT, training, and go-live support across the portfolio.
- Coach Forward Deployed Product Managers on client management, problem-solving, and delivery quality.
- Drive automation and AI-forward improvements to product and customer lifecycle processes.
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