Operations Manager
New
H
Hire OverseasConsumer goods
Open to Latin America: This role is open to candidates based in Latin America. Workable locations: Argentina. El Salvador. Costa Rica. Peru. Bolivia, Plurinational State of. Brazil, US Eastern Time business hours, plus regular calls with an Australia-based team during US late afternoon and eveningFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Clear, confident written and spoken English
- Experience
- 5 or more years in fulfilment, logistics, inventory, or production; at least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship; at least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer or contract manufacturer relationship
- Required Skills
- ShopifyMicrosoft ExcelGoogle Sheets
Requirements
- Have 5 or more years of experience in fulfilment, logistics, inventory, or production.
- Have experience managing US operations, including US-based 3PLs and co-manufacturers, domestic carriers and freight, and US retail and Amazon requirements.
- Have at least 2 to 3 years at manager level owning an outsourced 3PL relationship, including priorities, SLAs, stock accuracy, invoice checks, and partner accountability.
- Have at least 2 to 3 years at manager level owning a co-manufacturer or contract manufacturer relationship, including production scheduling, blending, filling, packaging, quality checks, and corrective actions.
- Show evidence of independent ownership, such as leading a partner transition or turnaround, owning KPIs, recovering disputes or credits, or bringing recommendations with escalations.
- Be confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems.
- Have multi-channel fulfilment experience with DTC, wholesale, Amazon, and US retail requirements such as routing guides, BOL, ASN, and EDI.
- Have strong reconciliation and reporting skills and excellent Excel or Google Sheets skills.
- Have clear, confident written and spoken English.
- Be available for US Eastern business hours and regular calls with an Australia-based team outside standard hours.
Responsibilities
- Lead day-to-day relationships with the 3PL and co-manufacturer, align priorities and deadlines, and hold partners accountable.
- Report on dispatches, aged orders, production, stock, risks, and sales run rates against agreed forecasts.
- Investigate missed commitments, drive recovery actions, and escalate capacity gaps and stockout risks.
- Turn the approved production plan into daily and weekly schedules and track output, component availability, and shortfalls.
- Maintain accurate production jobs, purchase orders, receipts, and supporting records in Cin7.
- Document quality complaints, gather batch records and process evidence, agree corrective actions, and verify results.
- Manage DTC, wholesale, Faire, Amazon, and retail fulfilment; maintain PO, routing, BOL, ASN, and EDI records.
- Resolve overdue, partial, replacement, and unscanned orders; reconcile records against physical dispatches and track domestic freight through delivery.
- Coordinate stock counts and reconciliations, reconcile Amazon stock with Cin7, and resolve discrepancies across Cin7, warehouse systems, Shopify, and Faire.
- Check partner and freight charges, document operational losses and errors, provide shipment costs and invoice details to Finance, and improve recurring workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
