Bilingual Implementation Engineer (German)
New
K
Keeper SecurityCybersecurity software
Location Category: Remote, Ireland; fully remote for those living outside a commutable distance.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Must be bilingual, native German with English fluency (both verbal and written).
- Experience
- 5+ years of progressive experience in SaaS implementation, technical support, or a related role
- Required Skills
- PythonLDAPSalesforceRESTful APIs
Requirements
- Have 5+ years of progressive experience in SaaS implementation, technical support, or a related role.
- Be a native German speaker with fluency in spoken and written English.
- Have experience in SaaS deployment; security software experience is preferred.
- Have working knowledge and hands-on experience with Salesforce; this is preferred.
- Have experience with Google office tools.
- Have Windows and Linux administration and troubleshooting experience.
- Have a strong command of Linux Shell and PowerShell.
- Have advanced knowledge of firewalls, AD environments, DNS servers, authentication protocols, and LDAP.
- Have advanced knowledge of on-premises, cloud, and hybrid environments.
- Understand SaaS architecture, cloud technologies, and software integration.
- Be proficient in programming languages, APIs, and data manipulation.
- Be proficient in leading external customer engagements.
- Have a bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.
- PMP or other SaaS or cloud technology certifications are a plus; Python experience is preferred.
Responsibilities
- Assess customers’ business needs and objectives, gather requirements, and tailor implementation plans.
- Configure Keeper solutions, features, workflows, and integrations to meet customer requirements.
- Communicate verbally and in writing with German-speaking customers.
- Develop and deliver customer training sessions.
- Create documentation, user guides, and knowledge resources.
- Provide level 2 technical support, troubleshoot issues, resolve concerns, and escalate risks when required.
- Maintain records of customer configurations, customizations, and communications.
- Collaborate with product development, sales, and customer success teams on implementations.
- Oversee multiple implementation projects, track delivery and scope, and communicate status to customers and internal stakeholders.
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