Subscription Retention Specialist
New
G
Geeks on SiteSubscription services
Nicaragua. Trinidad and Tobago. Philippines. Honduras, Monday through Saturday, 8 hour shifts scheduled between 7:00AM and 7:00PM Eastern Time.ContractJunior
SalaryMonthly compensation starting at $800, depending on candidate experience. Uncapped commission opportunities. Performance based bonus.
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced English proficiency (B2+).
- Experience
- At least one year of experience in customer retention, collections, sales, or a call center environment.
- Required Skills
- NegotiationCRM
Requirements
- Have at least one year of experience in customer retention, collections, sales, or a call center environment.
- Demonstrate advanced English proficiency (B2+).
- Have strong communication, negotiation, and objection-handling skills.
- Be able to build rapport and resolve customer concerns.
- Be self-motivated, dependable, and organized, and be comfortable working with multiple applications simultaneously.
- Have strong organizational and time-management skills.
- Use a personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.
- Have a reliable high-speed wired internet connection, a quiet and distraction-free workspace, and a USB headset with a noise-cancelling microphone.
Responsibilities
- Build customer loyalty by identifying customer needs and providing effective solutions.
- Handle account maintenance, payment updates, collections, and cancellation requests.
- Conduct follow-up communications to keep customer accounts active and in good standing.
- Document customer interactions using the CRM platform.
- Meet individual and team performance goals, including customer experience and retention metrics.
- Collaborate with teammates to improve the customer experience.
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