Fulfillment Operations Specialist, German Speaking
T
TaskrabbitCustomer service operations
Location: Remote Poland; Based in Poland, this is a remote first positionFull-TimeMiddle
SalaryThe base pay range for this position is 58,000-83,000 PLN.
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Job Details
- Languages
- Fluency in English & German (B2+)
- Experience
- Minimum 1 year of customer service experience, contact center experience or similar.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Fluency in English and German at B2+ level.
- At least 1 year of customer service, contact center, or similar experience.
- Strong customer service skills, including empathy, courtesy, kindness, efficiency, confidence, and helpfulness.
- Be tech-curious, type well, and adapt to online tools and systems.
- Strong written and verbal communication, with good grammar and spelling.
- Ability to communicate persuasively by phone.
- Critical thinking and problem-solving skills.
- Interpersonal skills, openness to others' ideas, and willingness to try new things.
- Resilience and persistence when pursuing leads.
- Phone sales experience, preferably cold calling.
- Availability to work full-time, 40 hours per week.
- Eligible to work in Poland.
Responsibilities
- Understand each programme's business requirements and follow its assigned standard operating procedures.
- Take notes while performing core duties and suggest improvements to the team leader.
- Resolve user issues primarily through live channels while meeting customer satisfaction, productivity, and accuracy KPIs.
- Manage time effectively to conduct outbound calls with Taskers.
- Build trust with stakeholders and resolve their queries appropriately on first contact.
- Stay organized and informed about SOPs and programme changes.
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