Junior Operations Coordinator (German-Speaking)
New
T
The Global Talent Co.Logistics technology
Based in Africa or Europe, within 2 hours of CET, Within 2 hours of CET; available to work CET hours split between morning and afternoonPart-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent spoken and written English plus fluency in German
- Required Skills
- Problem SolvingAttention to detailMultitaskingCustomer support
Requirements
- Be fluent in spoken and written English and fluent in German.
- Be based in Africa or Europe within 2 hours of CET.
- Be available to work CET hours split between morning and afternoon.
- Be confident on the phone and comfortable spending much of the day on calls.
- Be organised, able to multitask and attentive to detail.
- Stay calm under pressure.
- Be proactive and hands-on in identifying and resolving problems.
- Customer support or sales background is a nice to have.
- Experience in hands-on coordination roles such as travel and booking, administration, or client relations is a nice to have.
Responsibilities
- Coordinate car transports end to end, from pickup to delivery, across dealers, compounds, drivers and carriers.
- Track active transports and resolve delays and other issues quickly.
- Take customer calls in English and German and keep customers updated throughout each transport.
- Keep carriers, customers and partners aligned to ensure smooth handovers.
- Keep order and transport data accurate and up to date.
- Deliver a premium, reliable experience in each customer interaction.
- Provide ad hoc support to the wider operations team.
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