Customer Success Manager - Scale - German Speaking

New

Candidates applying for remote roles must reside in and be authorized to work in the country listed in the job posting.Full-TimeManager

Salary not disclosed

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Job Details

Experience in customer success, customer support, sales, or customer marketing.
Fluent written and spoken English and German.
Ability to communicate effectively and foster positive business relationships.
Comfort with being accountable for driving customer success.
Ability to produce and deliver customer materials that support business objectives.
Strong organizational skills and ability to establish milestones and keep project plans on task.
Understanding of how organizations measure value and drive revenue.
Experience with recurring revenue sales models and renewal processes is an advantage.

Drive product adoption and customer outcomes through 1:1 and 1:many channels, including video calls, email engagement, and webinars.
Support digital touch points throughout the customer lifecycle to help customers realize value.
Proactively engage customers to mitigate risk, promote renewal, and identify expansion opportunities.
Own timely escalation of customer and internal queries, deciding when to escalate and when to problem-solve or investigate.
Conduct customer calls and webinars.
Manage and prioritize a high volume of daily tasks.
Collaborate with Renewals, Sales, Product, and Customer Success teams.
Monitor customer health indicators to identify engagement opportunities and risk signals.

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