AI Customer Growth Manager
New
B
Bask HealthTelehealth
United Kingdom. Canada. United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales
- Required Skills
- Customer SuccessAccount Management
Requirements
- 5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales, with responsibility for account expansion or revenue growth.
- Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
- Proven experience driving upsells, cross-sells, account expansion, or measurable revenue growth within an existing customer portfolio.
- Experience managing large or enterprise-sized customer accounts.
- Experience owning revenue goals, managing an expansion pipeline, tracking opportunities, and forecasting potential revenue.
- Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs for research, analysis, outreach, or business strategy.
- Experience creating or implementing AI-assisted workflows and automations that improve efficiency or business results.
- Ability to provide examples of AI identifying opportunities, improving processes, or driving measurable growth.
- Strong analytical skills, including translating customer data into actionable growth strategies.
- Experience with CRM systems, account performance data, and revenue reporting.
- Strong commercial judgment and ability to discuss business opportunities with customer stakeholders.
- Highly organized, able to manage multiple accounts, expansion opportunities, and competing priorities; comfortable collaborating across teams.
- Work weekends.
Responsibilities
- Own and execute growth strategies across an assigned portfolio of existing Bask customers.
- Identify, develop, and pursue upsell, cross-sell, and account expansion opportunities.
- Help customers expand their telehealth businesses by launching additional medications, introducing new product offerings, and maximizing use of Bask's platform.
- Develop strategic account growth plans based on customer goals, business performance, and expansion potential.
- Build relationships with customer decision-makers and conduct growth-focused meetings to recommend relevant products and services.
- Use AI tools and customer data to research customer businesses, analyze performance trends, and identify revenue opportunities.
- Build and maintain a pipeline of expansion opportunities, tracking them from identification through execution and forecasting potential revenue.
- Monitor account growth metrics, revenue trends, product adoption, and expansion performance; measure results and refine strategies.
- Collaborate with Client Success, Product, Engineering, Marketing, and other internal teams on customer expansion initiatives.
- Document and share repeatable growth playbooks, AI workflows, and successful expansion strategies.
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