Customer Success Manager (Healthcare, ROI Services)
New
P
Provider1stHealthcare ROI services
United StatesFull-TimeManager
Salary$100k-$110k Annually
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Job Details
- Experience
- Minimum 5+ years of relevant experience, with 2+ years of focus on strategic customer-facing work
- Required Skills
- Project ManagementNegotiationCustomer Success
Requirements
- Bring a minimum of 5+ years of relevant experience, including 2+ years focused on strategic customer-facing work.
- Understand customer goals and strategies and provide consultative solutioning.
- Manage and influence through persuasion, negotiation, and consensus building.
- Demonstrate an entrepreneurial, self-sufficient, and self-driven approach.
- Make decisions under uncertainty and apply attention to detail with a bias toward action.
- Show empathy for customers and a focus on revenue expansion and growth.
- Use an analytical and process-oriented approach.
- Understand value drivers in recurring revenue business models.
- Bring robust project management and client management skills.
- Demonstrate excellent communication and presentation skills.
- Sales and post-sales experience is ideal but not required.
Responsibilities
- Own the end-to-end customer lifecycle, including onboarding, implementation, and ongoing customer success.
- Support onboarding and implementation to ensure smooth transitions, timely go-lives, and strong early adoption.
- Build trusted relationships with client stakeholders as the primary point of contact.
- Drive customer engagement, satisfaction, and retention across the client portfolio.
- Partner with Sales, Operations, and Support to deliver a seamless customer experience.
- Manage client escalations through resolution and keep customers informed.
- Provide consultative guidance by understanding client workflows and aligning solutions to client goals.
- Identify opportunities to grow accounts through increased adoption of services.
- Monitor customer performance, address risks proactively, and maintain high renewal rates.
- Improve processes and best practices as the Customer Success function scales.
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