Bilingual Client Satisfaction Coordinator
J
JobgetherCustomer experience
Remote work opportunity available across Canada.Full-TimeMiddle
SalarySalary of up to CAD 43,000 per year
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Job Details
- Languages
- Bilingual proficiency in English and French.
- Experience
- 1–3 years of experience in a client service or client relations role.
- Required Skills
- Project CoordinationRelationship managementCRM
Requirements
- Bachelor's degree in Management.
- 1–3 years of experience in a client service or client relations role.
- Strong communication and relationship-building skills, including the ability to understand client needs and manage expectations.
- Organizational and coordination skills to manage schedules, resources, documentation, and multiple priorities.
- Analytical and problem-solving ability to review performance data, identify service gaps, and recommend improvements.
- Ability to collaborate across departments and communicate program updates clearly and promptly.
- Attention to detail and commitment to service standards, contractual obligations, and deadlines.
- Bilingual proficiency in English and French is nice to have.
Responsibilities
- Build and maintain client relationships by understanding requirements, managing expectations, and fulfilling contractual commitments.
- Coordinate new and existing client accounts, program implementation, and ongoing service delivery.
- Monitor client service level agreements and service performance against agreed targets.
- Track client satisfaction and respond to concerns and complaints within the stated resolution targets.
- Maintain accurate client documentation, CRM records, routing protocols, and program updates.
- Plan project activities, including resources, schedules, stakeholder approvals, success measures, and lessons-learned reviews.
- Analyze client feedback, survey results, complaints, and service data to recommend process improvements.
- Update Statements of Work and prepare and deliver client presentations, including monthly KPI reports.
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