AI-First Account Manager - Creative Operations
S
Storm IdeasCreative operations
Listing locations: Canada, working hours aligned to US Eastern TimeFull-TimeMiddle
Salary65,000 - 80,000 CAD per year
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Job Details
- Languages
- Strong written and spoken English.
- Required Skills
- SlackAsanaNotionAccount ManagementClient relationship management
Requirements
- Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations.
- Strong written and spoken English.
- Show high agency, take initiative, and escalate early when appropriate.
- Use structured thinking to break ambiguous work into users, inputs, outputs, owners, statuses, risks, decisions, and definitions of done.
- Already use AI in real work and be interested in becoming expert at AI-enabled account management.
- Be comfortable with AI tools, prompts, workflows, context packs, summaries, QA checks, and repeatable operating patterns.
- Bring strong client presence and make clients feel understood through warm, confident, curious, and responsive communication.
- Be comfortable working with workflow and collaboration tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar systems.
- Have enough systems/process literacy to understand what is being built, why it matters, where risks lie, and how to explain it to non-technical stakeholders.
Responsibilities
- Own account context for selected Creative Operations and Systems / Process Design clients, including stakeholders, priorities, history, risks, decisions, and follow-ups.
- Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs stay on track.
- Turn vague client requests into clear next steps, questions, owners, dependencies, and decision points.
- Use AI tools and workflows for meeting preparation, account research, stakeholder mapping, summaries, action tracking, drafting, QA, and reusable account memory.
- Write clear client-ready summaries that make complex work understandable without overpromising or hiding uncertainty.
- Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context.
- Work with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving.
- Identify workflow, visibility, approval, stakeholder, or operating-rhythm problems and help clarify scope and tradeoffs.
- Improve how account knowledge is captured, summarised, shared, and reused.
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