Operations Manager
New
W
WOW Remote TeamsStaffing and recruitment
Source API remote eligibility restrictions: Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sint Maarten (Dutch part), Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, United States Minor Outlying Islands, Uruguay, Venezuela, Virgin Islands, British, Virgin Islands, U.S., U.S.-aligned business hours; U.S. business hoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Native or fluent Spanish proficiency and C1-level English or higher
- Experience
- Minimum of 4 years of professional experience in staffing, recruiting, BPO, or outsourcing companies. At least 2 years of direct people management or team leadership experience.
- Required Skills
- People ManagementHR ManagementAccount Management
Requirements
- Minimum of 4 years of professional experience in staffing, recruiting, BPO, or outsourcing companies.
- At least 2 years of direct people management or team leadership experience.
- Hands-on experience in HR management or account management, preferably involving employee relations, performance management, or client-facing responsibilities.
- Demonstrated ability to manage client relationships, address escalations, and navigate sensitive professional situations.
- Strong understanding of staffing business operations, including client service, talent management, and ongoing professional support.
- Ability to assess candidate suitability and align professional qualifications with client expectations.
- Native or fluent Spanish proficiency and C1-level English or higher.
- Strong decision-making, organizational, interpersonal, conflict-resolution, and analytical skills.
- Ability to manage multiple priorities and adapt to changing circumstances in a fast-paced environment.
- Availability to work full-time during U.S.-aligned business hours, with flexibility to address urgent operational matters.
- Familiarity with applicant tracking systems (ATS), CRM platforms, or HR management software is beneficial.
Responsibilities
- Lead, mentor, and develop the operations team.
- Oversee daily client and talent operations and make decisions that support service quality and business objectives.
- Manage sensitive client and talent escalations and resolve concerns.
- Partner with the Account Manager to ensure candidates presented to clients meet their expectations and needs.
- Develop and maintain operational policies, HR guidelines, and standard operating procedures.
- Establish processes for compensation adjustments, contract modifications, and transitions to direct-hire placements.
- Identify operational inefficiencies and implement improvements to productivity, consistency, and scalability.
- Evaluate and introduce technologies, workflow automation, and AI-powered tools.
- Support employee relations, performance management, professional development, and conflict resolution.
- Collaborate with company leadership to align operational priorities with business objectives.
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