Lead Product Manager, AI Agents
New
J
JobgetherHome services marketplace
Remote position available across the United States.Full-TimeLead
SalaryCompetitive base salary: $170,000–$225,000 per year.
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Job Details
- Experience
- At least 6 years of product management experience, including a minimum of 3 years launching AI products for internal or external users.
- Required Skills
- Product ManagementProduct Development
Requirements
- At least 6 years of product management experience, including a minimum of 3 years launching AI products for internal or external users.
- Experience managing consumer-facing products and a bachelor's degree in business, analytics, engineering, design, or a related discipline, or equivalent practical experience.
- Track record of launching AI products used by real end users in B2C, B2B, or B2B2C environments.
- Hands-on experience launching and managing production chatbots or conversational AI systems, beyond prototypes, demonstrations, or basic prompt-based implementations.
- Ability to analyze conversation transcripts, identify interaction failures, and translate findings into product improvements.
- Practical experience designing and writing AI evaluations (evals), defining quality benchmarks, and assessing production readiness.
- Strong understanding of AI agents and tool use, including the implications of allowing AI systems to execute actions in applications and workflows.
- Ability to design safeguards, permissions, confirmation steps, and error-handling processes for autonomous actions.
- Strong data-driven product strategy skills, including prioritizing initiatives, justifying trade-offs, and making decisions based on measurable evidence.
- Systems-thinking ability to anticipate effects of product changes across users, workflows, pricing, and operations.
- Strong cross-functional collaboration and communication skills, and ability to lead through influence rather than direct people management.
- Comfort working independently in a lean environment and building evaluation frameworks and product standards from the ground up.
- Willingness to work hands-on across product strategy, specifications, testing, quality analysis, and execution.
Responsibilities
- Define and own the AI product roadmap for consumer and service professional experiences.
- Lead conversational AI experiences that answer questions and complete tasks such as booking, skipping, and rescheduling services.
- Own AI-powered experiences in the service professionals' mobile application.
- Integrate agentic capabilities into existing consumer and professional workflows.
- Improve customer-to-professional messaging and design AI-to-human support handoffs that preserve conversation context.
- Define how external AI agents, including ChatGPT and Claude, can interact with the marketplace while preserving user control and permissions.
- Establish evaluation frameworks, quality benchmarks, and testing processes for AI performance and release readiness.
- Design safety guardrails, action controls, confirmation steps, and error-handling processes for AI actions.
- Analyze conversation transcripts, user feedback, and performance data to improve AI experiences.
- Collaborate with engineering, applied science, design, data, customer service, and operations teams, and measure product outcomes.
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