Lead Product Manager, AI Agents
New
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LawnStarterHome services marketplace
Fully remote (US)Full-TimeLead
SalaryBase salary: $170,000 to $225,000
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Job Details
- Experience
- 6+ years of product management, including at least 3 years launching AI products to customers (internal or external).
- Required Skills
- Product Management
Requirements
- Have 6+ years of product management experience.
- Have at least 3 years of experience launching AI products to customers, internally or externally.
- Have shipped AI products to real end users in B2C, B2B, or B2B2C.
- Have shipped at least one chatbot or conversational AI product running in production.
- Be able to write AI evaluations and assess when an AI experience is ready to ship or when quality is slipping.
- Understand AI agents and tool use, including the risks of agents taking actions on real systems.
- Set priorities and support decisions with evidence and data.
- Think through system-wide and second- and third-order effects of product changes.
- Hold a bachelor's degree in business, analytics, engineering, design, or a related field, or have equivalent practical experience.
- Have 6+ years of product management experience on consumer-facing products.
Responsibilities
- Own the roadmap for consumer AI and Pro AI, and prioritize the order of development.
- Develop customer AI chat that answers homeowners' questions and completes tasks such as skipping or rescheduling a service.
- Define the AI chat experience in the Pros App.
- Bring agentic AI experiences into existing consumer and Pro workflows.
- Shape customer-to-Pro messaging and the handoff from the bot to human support.
- Enable outside AI agents, such as ChatGPT or Claude, to work with LawnStarter on a customer's behalf.
- Decide which actions AI can take independently, which require confirmation, and how errors are handled.
- Build evals and guardrails to assess AI quality and safety for homeowners and Pros.
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