Account Manager - DACH

New

This role is remote-first, so it can be executed from anywhere in Germany.Full-TimeManager

Salary not disclosed

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Job Details

Languages: Fluent in German and English
Experience: 5+ years of Customer Success, Account Management or Technical Account Management experience
Required Skills: Customer SuccessAccount Management

Have 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region.
Have proven experience owning and managing a defined book of business.
Be fluent in German and English.
Have experience working across the DACH market and knowledge of its landscape and cultural nuances.
Be familiar with building and deploying AI agents.
Have experience with API integrations and be comfortable navigating SDKs.
Have experience working cross-functionally with Sales, Engineering, Product, and Marketing teams.
Have driven revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities and renewals.
Bring problem-solving, technical, and analytical skills to address customer needs and concerns.
Be able to work independently in a remote or distributed team environment.

Run onboarding, enablement, and growth across ElevenLabs' platform, speech models, creative tools, and Agents.
Advise customers on production deployment across web, mobile, and their systems.
Review usage and performance data to identify friction and keep adoption moving.
Own commercial outcomes for a defined book of business against Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion targets.
Identify expansion opportunities and own renewals and upsells end to end.
Work with Sales, Engineering, and CS leadership to turn technical wins into revenue.

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