Inside Sales & Enrollment Specialist
New
C
Cambium Learning GroupOnline education
Remote in Western US, Pacific Standard Timezone - 10AM-6PM PTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual Spanish is a plus.
- Experience
- 2–4 years inside sales or call-center experience, ideally in education, edtech, or SaaS.
- Required Skills
- SalesforceMicrosoft OfficeGoogle Workspace
Requirements
- Have 2–4 years of inside sales or call-center experience, ideally in education, edtech, or SaaS.
- Have a high school diploma or equivalent (GED).
- Demonstrate the ability to close deals while building long-term customer relationships.
- Bring strong outbound prospecting and lead qualification skills.
- Have experience working with and selling to parents preferred.
- Be proficient with Salesforce, Microsoft Office, and Google Workspace.
- Have strong organizational, analytical, and problem-solving skills.
- Be able to multitask in a fast-paced remote environment.
- Have reliable internet; the role requirements specify a 7 Mbps minimum and a speed test.
- Be available for occasional Saturdays and overtime.
Responsibilities
- Respond to inbound inquiries through phone, email, chat, and social channels.
- Conduct outreach to families exploring homeschool, independent study, or virtual school options.
- Qualify prospects and convert interest into curriculum purchases or enrollment applications.
- Manage consultation appointments and guide families through curriculum selection or enrollment.
- Support families through registration, payment, document submission, transcript review, and credit transfer.
- Answer questions about placement, graduation pathways, school policies, and curriculum.
- Provide enrollment updates, coordinate post-enrollment data, and engage school staff to support onboarding.
- Document customer interactions in Salesforce or a similar CRM.
- Resolve concerns and identify patterns to recommend improvements to enrollment and customer satisfaction.
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