Team Sales Specialist, Team Division
J
JobgetherE-commerce retail
Based in the United StatesFull-TimeJunior
Salary22 - 24 USD per hour
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Job Details
- Experience
- At least 2 years of customer service experience
- Required Skills
- SalesforceCustomer serviceNetSuite
Requirements
- At least 2 years of customer service experience, preferably in e-commerce or online retail.
- Experience supporting B2B customers and managing professional customer relationships.
- Experience in inside sales or outside sales, with an understanding of sales support processes and customer account management.
- Strong verbal and written communication skills for professional interactions with customers and internal stakeholders.
- Organizational skills and attention to detail when managing quotations, customer records, custom orders, and multiple requests.
- Problem-solving abilities and a customer-first mindset.
- Ability to manage incoming inquiries, prioritize competing tasks, and meet service and performance objectives.
- Ability to collaborate effectively in a team-oriented environment.
- Self-motivation, reliability, and ability to work independently in a remote setting.
- Working knowledge of aquatic sports, such as swimming, water polo, and diving, is an advantage.
- Experience with NetSuite or Salesforce CRM platforms is an advantage.
- Experience working remotely and collaborating with distributed teams is an advantage.
Responsibilities
- Respond to customer inquiries by phone, email, and in-person when required.
- Support team sales representatives with product recommendations, quotations, order processing, and customer account management.
- Build relationships with new and existing team sports customers in collaboration with sales representatives and colleagues.
- Provide product information, order updates, and purchasing assistance through incoming calls and emails.
- Create quotes, maintain customer records, build customized team stores, and prepare personalized product proofs.
- Communicate with customers during proofing and coordinate requested adjustments.
- Coordinate and process customer orders accurately and on time.
- Document customer interactions and maintain account notes to support follow-up.
- Identify customer challenges and recommend appropriate solutions.
- Meet customer service objectives and contribute to Team Division sales targets.
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