Customer Success Partner – Healthcare Vertical
New
F
First AdvantageHealthcare technology
100% work from home role within the United StatesFull-TimeMiddle
Salary$75,000-90,000 annual base before bonus structure
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Job Details
- Experience
- 3+ years proven experience and track record in professional account management or sales account management
- Required Skills
- MS OfficeAccount Management
Requirements
- Bachelor's degree or equivalent work experience.
- 3+ years of professional account management or sales account management experience.
- Experience managing complex solutions and products for strategic national and/or global accounts.
- Experience building relationships with C-level stakeholders.
- Proficiency with MS Office applications, including Word, PowerPoint, and Excel.
- Strong oral and written communication and interpersonal skills.
- Strong multitasking, time-management, and organizational abilities.
- Analytical, problem-analysis, and problem-solving skills.
- Demonstrated networking capabilities, professional demeanor, and business maturity.
Responsibilities
- Develop strategic sales account plans, track revenue trends and opportunities, analyze competitive threats, and meet or exceed account revenue objectives.
- Identify additional products and solutions, and coordinate cross-functional resources to maximize revenue and enterprise penetration.
- Prepare and deliver quarterly and annual client business reviews and document action and project plans.
- Analyze customer program trends, recommend changes, address root causes of issues, and intervene to maintain customer satisfaction.
- Maintain knowledge of customers’ background screening and occupational health programs, including scopes of work, configurations, pricing, procedures, and adjudication matrices.
- Build customer relationships at all levels, conduct needs analysis, and provide internal leadership across cross-functional teams.
- Partner with the internal account team to review program performance.
- Manage customer contracts and documentation, renewals, RFP responses, proposals, and monitoring and reporting programs.
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