- Own a portfolio of US partner institutions and manage renewals from proposal through contract negotiation with the Legal team.
- Monitor adoption health and use usage data to create actionable adoption plans and reports.
- Run trainings and demos for faculty and instructional designers, and advise on pedagogy and product use.
- Build relationships across institutions, from instructors to C-level leaders, and develop internal champions.
- Identify upsell and cross-sell opportunities and lead expansion conversations with the US Account Executive.
- Visit partner campuses and represent FeedbackFruits at events and conferences, for up to 20% of your time.
- Bring partner feedback and supporting evidence to the Product team.
- Keep HubSpot accurate so renewal forecasts and at-risk accounts are clear to the team.
Customer SuccessHubSpotAccount Management