Local Support Specialist LATAM
New
R
RateHawkTravel technology
Argentina. Colombia. Peru. Mexico. EcuadorFull-Time
SalaryBase payment + monthly bonus.
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Job Details
- Languages
- Advanced level of Spanish and English – you’ll need to speak and write fluently.
- Required Skills
- CRMCustomer support
Requirements
- Speak and write Spanish and English at an advanced level.
- Travel, concierge agency, TMC, DMC, or tour operator experience is a plus.
- Anticipate partner needs, prevent problems, and take initiative.
- Handle multiple tasks, stressful situations, and urgent issues calmly and professionally.
- Empathize with customer concerns while working toward a solution.
- Learn new tools, systems, and processes quickly with a result-oriented mindset.
Responsibilities
- Take calls from B2B partners, provide initial advice, and update them on ongoing cases.
- Communicate clearly and honestly with partners.
- Manage incoming tickets, follow up on escalations, and work proactively on resolution and prevention.
- Handle booking modifications and relocations with attention to detail and urgency.
- Coordinate with other departments to support smooth workflows and service delivery.
- Balance the needs and expectations of partners and account managers.
- Document work and partner interactions accurately in the CRM system.
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