Part-time Technical Support Consultant
New
S
SupportYourAppTechnical support
Workable locations: Tiranë, Tirana County, Albania. Skopje, Greater Skopje, North Macedonia. Mexico City, Mexico. Brasília, Brasília, Brazil. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Buenos Aires, Buenos Aires, Argentina, Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC)ContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills (at least C1 for both spoken and written)
- Experience
- At least 1 year of experience in technical customer support role
- Required Skills
- Problem SolvingTroubleshootingCustomer support
Requirements
- Have at least 1 year of experience in a technical customer support role.
- Have excellent English communication skills at C1 level or higher in both spoken and written English.
- Have a tech-savvy mindset.
- Demonstrate strong troubleshooting and problem-solving skills.
- Be able to investigate issues and find effective solutions.
- Use critical thinking and a practical, analytical approach to resolving customer issues.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with at least 50 Mbps download and 40 Mbps upload.
Responsibilities
- Provide technical support via email, calls, and chats.
- Handle D2C and B2B inquiries, including password resets.
- Troubleshoot home app and product issues and guide customers through solutions step by step.
- Ask questions to understand and diagnose customer problems.
- Follow troubleshooting procedures and use judgment when standard processes do not cover an issue.
- Document customer interactions and troubleshooting steps clearly.
- Escalate complex or unresolved technical issues when necessary.
- Manage multiple conversations while maintaining accuracy and quality.
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