Local Support Specialist (Italian)
New
R
RateHawkTravel technology
Romania. Argentina. Turkey. Slovenia. Albania. MoldovaFull-Time
SalaryBase payment + monthly bonus
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced level of Italian and English – you’ll need to speak and write fluently.
- Required Skills
- CRMCustomer support
Requirements
- Speak and write Italian and English at an advanced level.
- Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage.
- Anticipate partner needs, prevent problems, and take initiative.
- Handle multiple tasks, stressful situations, and urgent issues calmly and professionally.
- Empathize with customer concerns while working toward a solution.
- Learn new tools, systems, and processes quickly.
Responsibilities
- Take calls, provide initial advice, and give regular updates on ongoing cases to B2B partners.
- Manage incoming tickets, follow up on escalations, and work proactively on resolution and prevention.
- Handle booking modifications and relocations with attention to detail and urgency.
- Coordinate with other departments to support smooth workflows and service delivery.
- Balance partner and account manager expectations to deliver satisfying outcomes.
- Document work and partner interactions in the CRM system.
View Full Description & ApplyYou'll be redirected to the employer's site
