Provider Growth & Success Manager
New
W
WonderschoolChildcare education
Remote (work from home) from anywhere in Ohio. You must reside in OhioContractManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles
- Required Skills
- SalesforceCustomer SuccessSaaSHubSpotAccount Management
Requirements
- Have 3+ years of experience in customer success, onboarding, account management, business consulting, or a similar role.
- Have experience working with small business owners or entrepreneurs.
- Have a background in management consulting, strategy, or operations.
- Have experience with marketplaces, SaaS, or platform-based business models.
- Be familiar with regulated industries such as healthcare, education, or financial services.
- Have experience with CRM and analytics tools such as HubSpot or Salesforce.
- Show a track record of driving measurable business outcomes across a portfolio.
- Be located in Ohio and able to travel regularly within the region.
- Preferred: experience in childcare, education, healthcare, or similar regulated industries.
- Preferred: familiarity with licensing or compliance processes.
- Preferred: experience with SaaS onboarding or implementation.
- Preferred: experience coaching or mentoring business owners.
Responsibilities
- Support providers through onboarding, launch, ongoing growth, and expansion.
- Build provider relationships through field visits, virtual coaching, and proactive outreach.
- Coach providers on pricing, budgeting, financial planning, staffing, and business goals.
- Guide providers through state licensing requirements, inspections, compliance, and business setup.
- Lead onboarding and training for the Wonderschool platform and support adoption of key features.
- Help providers build enrollment pipelines, strengthen digital presence, and improve conversion and parent engagement.
- Conduct in-person visits, host trainings and workshops, and represent Wonderschool at community events.
- Maintain provider records and insights in internal systems.
- Partner with Sales, Support, Product, and Engineering and share field insights to improve products and processes.
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