Strategic Implementation Consultant
New
S
SamsaraIoT operations
Remote - US; open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary100,406 - 153,409 USD per year
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Job Details
- Experience
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Required Skills
- Problem SolvingStakeholder managementCustomer SuccessAccount Management
Requirements
- Have 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Bring experience supporting or working with technical products.
- Have experience with end-to-end system implementations.
- Demonstrate strong priority management and high emotional intelligence.
- Use consultative skills and a solutions-oriented approach to problem solving.
- Build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day software users.
- Show initiative and adapt to a fast-paced, change-heavy environment.
- Demonstrate diplomacy, tact, and poise under pressure when working through customer issues.
- Hold a bachelor’s degree from a 4-year institution.
- Enterprise SaaS experience is preferred.
Responsibilities
- Manage deployments of Samsara technology for large-scale customers.
- Create launch plans and roadmaps to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users.
- Work through customer challenges across multiple use cases.
- Manage multiple customer engagements in parallel and coordinate cross-functionally.
- Explain the Samsara platform’s capabilities to customers.
- Mentor the wider Customer Success and Support teams.
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