Senior Account Manager
New
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LucidworksEnterprise SaaS
This is a fully remote position open to candidates based in the United States.Full-TimeSenior
SalaryThe base salary range for this role is $125,000 – $160,000 per year. This role carries an individual quota and is eligible for commission tied to retention and expansion performance. Variable earnings depend on performance under the applicable compensation plan and are not guaranteed. The role may also be eligible for a sign-on bonus, and equity grants are subject to approval.
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Job Details
- Required Skills
- CRM
Requirements
- Demonstrated ownership of complex enterprise client relationships across a portfolio, balancing retention, growth, and long-term planning.
- Strong forecasting and pipeline discipline.
- Track record of leading enterprise renewals, commercial negotiations, and large expansion deals to close.
- Consistent achievement of retention and revenue objectives.
- Ability to build trusted executive relationships and influence senior stakeholders.
- Ability to translate client priorities into multi-year account strategies delivered through cross-functional teams.
- Communication, presentation, and executive facilitation skills, including experience leading Executive Business Reviews and strategic client discussions.
- Ability to use Gen AI tools for account planning and client communications while exercising judgment on confidentiality, accuracy, and quality.
- Experience managing enterprise SaaS clients within a subscription-based business model is a plus.
- Experience with CRM and customer success platforms for account strategy, forecasting, and commercial performance is a plus.
- Knowledge of enterprise search, AI, digital experience, or commerce technologies is a plus.
- Experience mentoring or informally leading account management professionals is a plus.
Responsibilities
- Own commercial success, retention, renewals, expansion revenue, and long-term growth across a portfolio of strategic accounts.
- Develop and execute multi-year account strategies aligned with client business priorities.
- Build executive relationships and lead Executive Business Reviews that demonstrate measurable business outcomes.
- Source, qualify, and close complex expansion opportunities, including business cases and pricing, contract, and renewal negotiations.
- Maintain renewal forecasts and commercial pipelines, and communicate outlook, risks, and growth strategies to leadership.
- Represent the client as the executive escalation owner and align internal teams on coordinated resolution plans.
- Mentor and coach Account Managers on account strategy, negotiation, and executive engagement.
- Apply Gen AI tools to account planning, research, business reviews, and client communications while validating outputs and protecting confidential information.
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