Senior Account Manager
New
I
IntellaQuestIndustrial software
Fully remote (US or Canada)Full-TimeManager
SalaryUS: ($80,000 - $90,000) | Canada: (C$112,000 - C$126,000); including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles.
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Job Details
- Experience
- 3-5+ years owning renewals and expansion
- Required Skills
- Account ManagementCRM
Requirements
- Bring 3-5+ years owning renewals and expansion.
- Have a quota tied to upsell or cross-sell revenue.
- Have independently managed a large book of accounts and prioritized by growth potential.
- Build credibility with VP and C-suite stakeholders at large companies.
- Push back confidently on unreasonable customer requests.
- Sell consultatively by connecting product capabilities to measurable customer outcomes.
- Communicate clearly in live demos and customer conversations.
- Quality, EHS, or industrial manufacturing experience is preferred.
- Be comfortable traveling up to 20%.
Responsibilities
- Own renewals and retention across a book of roughly 80 enterprise accounts.
- Drive expansion through new modules and new sites with proactive outreach.
- Run end-to-end sales cycles for new-site expansions, partnering with a sales engineer on module demos.
- Build multi-threaded relationships with plant-level users, VP stakeholders, and C-suite executives.
- Partner with Implementation, Support, and Product on handoffs and customer issues that could create churn risk.
- Shape account planning, coverage, and renewal playbooks with the Account Management team.
- Maintain CRM hygiene and forecast renewals and expansion accurately.
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