Senior Account Manager
New
L
LucidworksEnterprise software
Fully remote position open to candidates based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Generative AICRM
Requirements
- Demonstrated ownership of complex enterprise client relationships across a portfolio, balancing retention, growth, and long-term planning.
- Strong forecasting and pipeline discipline.
- Track record of leading enterprise renewals, commercial negotiations, and large expansion deals to close.
- Track record of achieving retention and revenue objectives.
- Ability to build trusted executive relationships and influence senior stakeholders.
- Ability to translate client priorities into multi-year account strategies delivered through cross-functional teams.
- Excellent communication, presentation, and executive facilitation skills.
- Experience leading Executive Business Reviews and strategic client discussions.
- Ability to use Gen AI tools for account planning and client communications while exercising judgment on confidentiality, accuracy, and quality.
- Nice to have: experience managing enterprise SaaS clients in a subscription-based business model.
- Nice to have: experience using CRM and customer success platforms for account strategy, forecasting, and commercial performance.
- Nice to have: knowledge of enterprise search, AI, digital experience, or commerce technologies.
- Nice to have: experience mentoring or informally leading account management professionals.
Responsibilities
- Own commercial success, retention, renewals, expansion revenue, and long-term growth for a portfolio of strategic accounts.
- Develop and execute multi-year account strategies aligned with client business priorities.
- Build executive relationships and lead Executive Business Reviews that demonstrate measurable business outcomes.
- Source, qualify, and close complex expansion opportunities, including business cases, pricing, contract, and renewal negotiations.
- Maintain an accurate renewal forecast and commercial pipeline, and communicate outlook, risks, and growth strategies to leadership.
- Represent the client as executive escalation owner and align internal teams on coordinated resolution plans.
- Mentor and coach Account Managers on account strategy, negotiation, and executive engagement.
- Apply Gen AI tools to account planning, research, business reviews, and client communications while validating output and protecting confidential information.
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