Senior Account Manager
New
J
JobgetherSaaS manufacturing
The role is fully remote within Canada or the United StatesFull-TimeSenior
SalaryFor Canada-based candidates, the target annual base salary range is CAD 112,000–126,000
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Job Details
- Experience
- Three to five or more years of experience managing customer renewals and expansion
- Required Skills
- CRM
Requirements
- Three to five or more years of experience managing customer renewals and expansion, with quota responsibility tied to upsell or cross-sell revenue.
- Ability to independently manage a large book of accounts, prioritize opportunities, and allocate time according to customer needs and growth potential.
- Experience building credibility with senior stakeholders, including vice presidents and C-suite executives at large organizations.
- Ability to understand customer challenges, communicate value propositions, and connect software capabilities to measurable business outcomes.
- Experience managing expansion opportunities through the full sales cycle, including discovery, product demonstrations, negotiation, and closing.
- Strong verbal communication skills and confidence leading customer conversations, delivering presentations, and supporting product demonstrations.
- Ability to coordinate effectively with Sales Engineering, Implementation, Support, and Product teams.
- Quality management, environmental health and safety (EHS), or industrial manufacturing experience is preferred.
- Willingness to travel up to 20% as required.
- A proactive, resourceful, solution-oriented approach and comfort working in a small, growing, fast-paced, results-oriented environment.
Responsibilities
- Manage renewals across approximately 80 enterprise accounts to protect recurring revenue and customer retention.
- Identify and pursue expansion through additional software modules and deployments at new sites.
- Lead proactive outreach, account development, and targeted growth strategies.
- Manage new-site expansion sales cycles from discovery through negotiation and close, partnering with Sales Engineers on product demonstrations.
- Build relationships with plant-level users, senior managers, vice presidents, and C-suite stakeholders.
- Connect software capabilities to customer objectives, operational challenges, and measurable business outcomes.
- Coordinate with Implementation, Support, and Product teams on handoffs, customer concerns, onboarding, and response-time issues.
- Develop account plans, coverage strategies, renewal playbooks, and scalable expansion processes.
- Maintain accurate CRM records and forecasts for renewals, upsell opportunities, and expansion revenue.
- Manage customer expectations by balancing requests with commercial priorities and product capabilities.
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