Professional Services Consultant
K
KetchPrivacy software
This role is remote but candidates must be located in the metropolitan area of one of our hub cities: New York, Chicago, or AtlantaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in written and spoken English
- Experience
- 7+ years in Professional Services, Solutions Consulting, or Technical Account Management at a SaaS company, or in a technical consulting role at a consulting firm
- Required Skills
- RESTful APIs
Requirements
- Have 7+ years in Professional Services, Solutions Consulting, or Technical Account Management at a SaaS company, or in a technical consulting role at a consulting firm.
- Have experience managing several implementations at the same time.
- Be technically proficient enough to independently lead conversations with customer technical stakeholders and guide them through Ketch technology.
- Understand SaaS architectures, APIs, JavaScript SDKs, and integrations; coding skills are not required.
- Hold a bachelor's degree.
- Be fluent in written and spoken English.
- Be located in the metropolitan area of New York, Chicago, or Atlanta.
- Ad-tech or mar-tech experience is a strong plus, especially understanding how websites and mobile apps capture data through pixels, scripts, and SDKs.
- B2B SaaS start-up experience is preferred.
- Data privacy knowledge is a plus but is not required.
- Knowledge of a second language is a plus.
- Use AI tools such as Claude in day-to-day work.
Responsibilities
- Own customer implementations from discovery and solution design through deployment.
- Serve as the customer's single point of contact for communication, expectations, and escalations.
- Lead technical conversations with customer stakeholders and educate customer teams on platform features and use cases.
- Identify upsell opportunities and work with Sales to close them.
- Bring customer feedback to Product and Engineering to inform product and services development.
- Measure impact through time to value, customer satisfaction, and customer product utilization.
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