Professional Services Consultant
K
KetchPrivacy software
This role is remote but candidates must be located in the metropolitan area of one of our hub cities: New York, Chicago, or AtlantaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent in written and spoken English
- Experience
- 7+ years in Professional Services, Solutions Consulting, or Technical Account Management at a SaaS company, or in a technical consulting role at a consulting firm
- Required Skills
- RESTful APIs
Requirements
- Have 7+ years of experience in Professional Services, Solutions Consulting, or Technical Account Management at a SaaS company, or technical consulting at a consulting firm.
- Have experience managing several implementations simultaneously.
- Be able to independently lead technical conversations with customer stakeholders and guide them through technology.
- Be familiar with SaaS architectures, APIs, JavaScript SDKs, and integrations; coding skills are not required.
- Hold a bachelor's degree.
- Be fluent in written and spoken English.
- Pick up technical concepts quickly and understand product architecture well enough to design customer solution setups.
- Explain complex ideas clearly to executive and technical audiences.
- Use AI tools such as Claude in day-to-day work.
Responsibilities
- Own customer implementations from discovery and solution design through deployment.
- Serve as the customer's single point of contact for communication, expectations, and escalations.
- Lead technical conversations with customer stakeholders and educate customer teams on platform features and use cases.
- Identify upsell opportunities and work with Sales to close them.
- Bring customer feedback to Product and Engineering to inform product and services.
- Measure impact through time to value, customer satisfaction, and customer product utilization.
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