Sr Professional Services Manager (Implementation Manager)
New
F
First AdvantageBackground screening
This is a 100% remote position; however, the individual must be based in the United StatesFull-TimeManager
Salary100,000 - 125,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS.
- Required Skills
- RESTful APIsStakeholder management
Requirements
- Bachelor’s degree or equivalent professional work experience.
- 7+ years leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS.
- Demonstrated strength in discovery, requirements gathering, and solution design.
- Experience with scope and risk management, project governance, testing, and launch readiness.
- Ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable.
- Ability to explain integrations, APIs, data exchange, configuration, and ATS/HRIS concepts in business terms and provide actionable recommendations.
- Experience partnering with Sales or pre-sales, Product, Technology, Operations, and Client Success.
- Strong facilitation, executive presence, presentation, written communication, analytical judgment, and cross-functional leadership skills.
- Must be based in the United States and available to travel up to 25%.
Responsibilities
- Lead complex enterprise implementations across the product portfolio from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success.
- Translate customer business and technical requirements into scalable, supportable solutions and guide customers toward best-practice decisions.
- Build and govern implementation plans covering scope, milestones, owners, dependencies, risks, decisions, and success measures.
- Negotiate scope, priorities, timelines, responsibilities, and solution choices with customers and internal stakeholders.
- Coordinate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners, and customer teams; resolve blockers and maintain accountability.
- Lead integration planning, configuration, and pre- and post-production testing.
- Manage scope creep, delivery risk, customer dependencies, and recovery plans to drive progress toward go-live and first revenue.
- Mentor peers and share implementation expertise, customer insights, and lessons learned.
- Improve implementation playbooks, reusable solutions, and delivery processes.
View Full Description & ApplyYou'll be redirected to the employer's site
