Associate Member Support Specialist
New
H
Hinge HealthDigital healthcare
Remote US, Shifts within 4:00am–8:00pm PST; may include evenings, weekends, and holidaysFull-TimeEntry
Salary$16.96 – $28.13 per hour • Offers Equity; Multiple Ranges; Tier 3: IL (ex Chicago), MD(ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NC, NV, OR, PA: $18.75 – $28.13 per hour • Offers Equity; Tier 4: AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY: $16.96 – $25.44 per hour • Offers Equity
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Job Details
- Experience
- At least one year of experience in a call center or customer-facing role
- Required Skills
- Artificial IntelligenceCustomer serviceWritten communicationZendeskHIPAAVerbal communication
Requirements
- Have at least one year of experience in a call center or customer-facing role.
- Demonstrate strong spoken and written member-facing communication skills.
- Manage multiple processes and workflows simultaneously.
- Work effectively in a remote environment with excellent punctuality and communication.
- Be available for a variable schedule based on business needs, including shifts within 4:00am–8:00pm PST and possible evenings, weekends, and holidays.
- Bachelor’s degree or equivalent experience preferred.
- Remote-environment experience preferred.
- Experience in fast-paced environments preferred.
- Familiarity with HIPAA regulations preferred.
- Experience with Zoom Contact Center and Zendesk, or similar call and ticketing systems, preferred.
- Experience working with AI preferred.
Responsibilities
- Become an expert in Hinge Health’s program offerings, eligibility, enrollment, and billing.
- Learn solutions to common member challenges and troubleshooting techniques.
- Support current and prospective members across email, phone, and chat.
- Answer member questions and provide solutions in a timely, efficient manner.
- Communicate promptly and clearly while conveying warmth and empathy.
- Navigate multiple tools and systems to resolve member questions and concerns.
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