Software Technical Support Tier 2 - Escalation Support
New
U
U.S. BankPayment processing
This position was discussed as fully remote. Source API remote eligibility restrictions: United States, Regular schedule: Monday-Friday, 12:30 PM - 9:00 PM Eastern Time. Training schedule: Monday-Friday, 8:30 AM-5:00 PM Eastern Time.Full-Time
Salary20 - 22.45 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Bring technical troubleshooting ability and strong customer service skills.
- Have relevant technical support or advanced troubleshooting experience.
- Have experience supporting technology directly with customers.
- POS system or payment-terminal troubleshooting experience is relevant.
- Merchant services or payment-processing experience is relevant.
- Payment gateway or Converge experience is relevant.
- Demonstrate hands-on technical troubleshooting and the ability to diagnose issues.
- Demonstrate strong verbal communication and customer-service skills.
- Computer science education or other demonstrated technical learning or development may be relevant.
Responsibilities
- Provide Tier 2 technical support and troubleshoot technical issues for merchants.
- Serve as an escalation resource for STS Tier 1 and provide technical consultations to internal support teams.
- Troubleshoot issues involving Converge, payment technology, POS systems, and merchant terminals.
- Support merchants and internal partners by phone, email, and chat.
- Handle escalated merchant interactions requiring additional technical expertise.
- Research issues and communicate solutions and next steps.
- Develop knowledge of EPG (Elavon Payment Gateway).
View Full Description & ApplyYou'll be redirected to the employer's site
